Customer Support Channels
A One–Hour Support Ticket Response Time Guarantee
Every support request you send to us will be attended to within maximum 60 minutes. If your trouble ticket or e–mail calls for further assistance from an administrator, we’ll forward it and leave a note to inform you that your case is being examined. If you make use of our Admin Services package, all of the server management services included there will be completed at a time that is convenient for you.
A Top–Quality Technical Support Service
If you need assistance with our Hosting Control Panel or with any of the applications that we have installed on the dedicated hosting server on your behalf, do get in touch with our customer support team anytime via the ticketing system. Also, in case you need assistance administering your server, you can make use of our Admin Services package, which includes OS updates on a weekly basis, problem troubleshooting and software installation services, server monitoring and restarting procedures, data backup hard drive space, etc.
An Easy–to–Navigate Help Area
Every Linux dedicated servers hosting package comes with our free–of–charge Hosting Control Panel, which boasts an extensive knowledge base and a selection of instructional video tutorials. Whenever you need assistance while working with the Hosting Control Panel, just click the Videos or Help buttons located in the upper right corner.