Help and Support Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Response Guarantee

  • Each ticket that you submit to our technical help and support team will be replied to within up to 60 mins. All standard problems will be responded to asap. Yet, if the assistance question you have posted needs some help from a certified technician, we’ll address the ticket to him and will notify you about the delay.

  • Top quality support service

  • Top–class Client Support Service

  • We will be on–line for you 24/7/365 to offer assistance and tech support as well as to aid you with any difficulty that you could run into when maintaining your virtual server. We can easily support all pre–configured applications, like your Operating System, server management panel (with regards to the VPS type) and the Hosting Control Panel produced solely by our developers.

  • Intuitive help center

  • An Informative Help Zone

  • A complete and regularly updated article base is integrated into our custom–built Hosting Control Panel. It gives you quick tips on how to carry out all the standard web site administration jobs. The Help area offers you comprehensive how–to tutorials and step–by–step video lessons. You can access the Help zone by hitting the Help or Video buttons in the top right corner of each Control Panel section.