Regardless of the fact that the hosting service supplied by the different companies is virtually identical, every provider has a personalized platform with its own modifications and ways to execute certain procedures. For this reason, an information-laden knowledge base would be very useful both for persons with little to no previous experience and for technically savvy users who will eventually discover how given procedures are done, but will lose some time meanwhile. The purpose of such a knowledge base is to make the hosting service fast and easy to use, saving users time and efforts. The end result is more content clients, since they can easily find the information they are looking for, and less work for the technical support staff members, because typically most of the inquiries and issues that clients have are already outlined in the knowledge base. On the condition that the articles themselves are professionally written and cover more things, you will be able to get to know more not only about your account, but also about the web hosting service in general.
Extensive Online Documentation in Hosting
If you’ve bought your very first hosting account from our company or have transferred your website over to us, you will become familiar with our platform and our in-house developed Hepsia Control Panel very quickly due to the fact that we have compiled an in-depth web-based knowledge base where you can find all the information that you could ever need – both general info about the web hosting service as a whole and more specific info about the separate features that you can use and the challenges that you can bump into. The articles are located in 2 places. The entire article list can be accessed via the Control Panel’s Help section. You can read articles that are dedicated to the different features in each and every section of the Control Panel as well. You can become aware of how to accomplish virtually everything, from enabling an .htaccess config file to administering a mailing list, and all the articles feature thorough guidelines, so you will never become confused on account of an ambiguous text. Certainly, if you come across a more specific obstacle and you do not find a solution in our knowledge base, you can get in touch with our customer service team 24/7/365.
Extensive Online Documentation in Semi-dedicated Hosting
Our Linux semi-dedicated hosting packages feature thorough online help documentation where you will see info about all the features that our in-house developed Hepsia Control Panel comes with, together with solutions to different questions and complications that you may face. All user manuals contain step-by-step descriptions, which implies that you won’t need to worry about missing something if you intend to export a MySQL database, for example. The troubleshooting articles cover a variety of potential reasons for certain issues and the solution for each and every one of them, so if you’re not able to send emails although you have the right settings, for example, you can quickly see what the reason might be and recover the issue with several clicks of the mouse in your mail client. As Hepsia offers quite a few features, you’ll be able to find relevant articles in each section. In case you’d rather examine all help articles, you can use the Help menu, which is located in the upper right-hand corner of the window.