If you’ve purchased a hosting package and you have some questions with regard to a concrete feature/function, or if you have faced some difficulty and you need support, you should be able to contact the respective client support team. All hosting companies deploy a ticketing system regardless of whether they offer other means of contacting them along with it or not, as the most efficient way to tackle an issue most often is to send a ticket. This model of communication makes the replies exchanged by both sides simple to follow and permits the support staff members to escalate the problem in case, for instance, a server admin has to become involved. Usually, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which means that you will need to have no less than two different accounts to contact the client service staff and to actually manage the hosting space. Non-stop switching between different accounts can often be a drag, not to mention the fact that it requires a very long time for the vast majority of hosting providers to reply to ticket requests.
Integrated Ticketing System in Hosting
The ticketing system that we’re using for our Linux hosting
is not separate from the hosting account. It’s included in our fully featured Hepsia hosting Control Panel and you will be able to access it at any given moment with only a few mouse clicks, without ever leaving your account. The ticketing system includes a quick-search box, which will help you track down the status of virtually any trouble ticket that you have already sent, if necessary. Additionally, you can read knowledge base articles that belong to various problem categories, which you can select, so you can find out how to solve a given issue before you actually submit a ticket. The response time is maximum sixty minutes, which suggests that you can obtain prompt assistance at any specific moment and in case our client care team suggests that you do something inside your account, you can do it immediately without the need to log out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which comes with all our Linux semi-dedicated hosting packages
, was built with one idea in mind – that you should be able to manage everything connected to your semi-dedicated account from a single location and the support tickets make no exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, in case you have an enquiry or stumble upon a problem, you can contact our help desk support staff straight away without the need to use a totally different admin console. You can browse your website files or check a variety of account settings whilst opening a new ticket or reading the answer to an older one. If you have lots of tickets and you’d like to find a specific one, you can resort to the clever search box, which is available in the Help section of the Hepsia Control Panel. We guarantee that you’ll obtain a reply in less than sixty minutes irrespective of the nature of your inquiry or problem.