When your hosting company offers live chat support, you will be able to talk to an agent live and learn helpful info or get a problem resolved promptly. The main advantage of using chat as an alternative to calling to talk to a live person is that you need only a computer with world wide web access, therefore you will not pay any charges in case you are in another state or country. In addition, it will be a lot easier to copy and paste information for example domain names, usernames or error messages in other words details that are sometimes hard to share with the other party on the telephone. The live chat is also a quicker solution to contact your website hosting supplier's support crew as compared to using a ticketing system. What's more, in the event that some situation requires some more time to be dealt with, you can do something else entirely while you wait for support on the live chat, which means that you will not lose time - something that is impossible when you're on the telephone.
