If you have a site, a problem could always appear and it does not automatically need to be associated with the hosting service. For example, something might go wrong when you update a software app or some crucial data may be edited or erased unintentionally. Whatever the essence of the problem may be, you’ll need to touch base with the help desk team and ask them to retrieve a backup or to assist you in solving the problem that you’re confronting. How quickly they will do that will determine how much time your sites will be down. For particular websites like community web portals or shopping portals, a repeated outage duration can too often mean lost customers and money. That is why, it is extremely important to use the services of a company that provides not only a very good help desk service, but also a timely one.
One-Hour Response Guarantee in Hosting
With a hosting from our company, you can just forget about waiting around for hours on end, or even a whole day, to get a reply to an email or a trouble ticket. Irrespective of when you contact us, we’ll reply to you within less than sixty minutes with any technical and pre-sales inquiries you might have. The fact is, our real response time almost never exceeds 20-30 minutes. Since we’re available 24-7, you will always get assistance in a timely fashion and we know exactly how essential this is in the electronic world. Soon after you contact us, we’ll reply to your enquiries. If you come across any technical complication, we will tackle it for you, or we will give you all the required information in case there is something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server plan from our company, you can take full advantage of our astoundingly fast support services. You will receive a reply to any trouble ticket submitted through the hosting Control Panel or email sent to our tech and client support staff in less than 1 hour. The response time is guaranteed and it is valid irrespective of the matter – billing or technical. Often, it takes much less time to explore and solve a problem. We’ll supply you with more information if the solution entails something that should be done on your end. If you touch base with us during weekends or national holidays, the response time will be exactly the same and considering that our support staff is available 24/7, you’ll get immediate help for practically any billing, technical or general issue regardless of the hour.