Discover precisely what phone support includes inside the web hosting world.
If you have ever had a hosting account before or you have dealt with any kind of online service, you're probably well aware from your personal experience that for certain things it is better to consult with a live person over the phone instead of exchange tickets or e-mail messages. If you want to know more about a service before you decide to purchase it or when something small has to be done, for instance, it is really easier and a lot faster to get it done in real time. If you have the option to seek the advice of representatives over the phone, it's very likely that you're dealing with an actual website hosting supplier, not just a reseller. The level of support that you will get over the telephone differs between different suppliers - from very general matters to expert tech support. Typically most of the providers supply pre-sales assistance and first level telephone support, while more complex technical issues are resolved via e-mail and tickets.
Phone Support in Hosting
As we have live telephone support 14 hours a day, you're able to contact us and talk with one of our customer support agents to learn more about any of the Linux hosting
that we supply and ensure that our servers match the system requirements for your websites prior to purchasing anything. For your benefit, we now have phone numbers on three different continents so that you can call the one closer to you - in the USA, the UK or Australia. If you're already a customer, you'll be able to call about general and billing issues, or even about some tech issues. In case the trouble is strictly technical or it needs longer time to handle, you should use our ticketing system, which will allow both you and our technical support crew to track the details provided by each side.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day telephone support, you can be sure that there will always be somebody to assist you when you have any queries about the semi-dedicated server
packages that we offer. Whether you would like to find out more about the plans, you have a billing issue or some general problem, you can call us. Although some more technical troubles may need a ticket in order to give some time to our tech support crew to investigate, we are able to assist you with many tech questions over the phone as well, saving you precious time and efforts. Since we have data centers on 3 continents - in the U.S.A., the UK and Australia, we have local phone lines in these countries as well. In case you're in a different country, we also have an international number where you can get in touch with us.