24/7 Customer Support
Why is the availability of a good quality customer support service vital on today?s Internet hosting market? Which are the typical customer support channels?
Being able to communicate with your hosting provider when you have any questions or experience any issues is very important and how quickly they'll reply and take action can be essential, particularly if your site is business-oriented, as more downtime can often mean losing prospective customers. The support solutions are usually a quick way to recognize genuine providers from resellers. The second usually answer only to email messages or support tickets and you'll need to wait for a whole day or maybe more so as to get an answer. When the issue calls for a few replies, you'll end up losing days in order to have a simple problem resolved. When you use the services of a legitimate and reputable web hosting supplier, you will be able to get in touch with the support team anytime and get an instant response no matter what the issue or the question is - pre-sales, customer or technical one.
24/7 Customer Support in Hosting
All our Linux hosting
include 24/7/365 pre-sales, customer and tech support, so regardless of whether you are inquiring for our web hosting services well before you make a purchase or you're a current customer and you have any question or a issue, you will be able to contact us at any time, which includes weekends and holidays. We have multiple channels to get in touch with us - a couple of phone lines worldwide for your convenience plus live chat support for billing, pre-sales and general questions; email messages as well as support tickets for more technical matters or any matters that require extra time to analyze and take care of. In contrast to various other web hosting providers, our trouble tickets come with a guaranteed max reply time of only one hour, so whatever the trouble is, it'll be resolved on time and you will not waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
You are able to try out our support services even before you get a semi-dedicated server
account from us as we have phone and live chat support for pre-sales, billing and basic queries. Our representatives will help you choose the ideal package or supply you with info about our servers, so as to check if the system requirements for your websites are met. When you are an existing client, you'll also be able to get in touch with us through electronic mail or through our ticketing system, that is accessible from the Hepsia web hosting Control Panel. We guarantee that every time you employ these two ways of contact, you'll receive a response within no more than an hour and that’s 24/7, which includes weekends and official holidays. If you've used the hosting services of other companies, even big ones, you'll be able to compare the reply time due to the fact that it ordinarily takes a full day for them to address a support ticket.
24/7 Customer Support in VPS Hosting
If you rent a Virtual Private Server through us, you can contact us 24/7 for any server-related issue or forany issues and questions associated with the pre-installed software your server comes with. In case you haven't purchased a virtual private server
package yet, you will be able to find out more details about our services by giving us a phone call or by using the live chat service. For more tech issues, you should send an e-mail or open a trouble ticket via your billing Control Panel and you will receive support within no more than 1 hour regardless of the time of the day, even on weekends and holidays. The actual answer time usually doesn't extend past half an hour. If you'd like to have assistance for third-party software, you are able to use the Managed Services upgrade that you can add to every single VPS plan and our administrators can help you with any set up or troubleshooting problem you could have encountered.
24/7 Customer Support in Dedicated Web Hosting
When you buy a dedicated server
through us, you will be able to get in touch with us anytime using different channels and the max time that you'll need to wait for a response is up to one hour, which means that you can forget about waiting an entire day. Our customer and technical support service is present 24/7 no matter if it is a holiday or a weekend and we will assist you with anything related to the apps which are pre-installed on the server. To get in touch with us about a tech issue, you'll be able to open a trouble ticket from the Help section of your billing Control Panel or you can send us an email. In case you have any kind of basic questions or you'd like to know more about our web hosting solutions before you order, you may also take advantage of our live chat or you can call one of the local telephone numbers that we have in different countries worldwide. In case you need support for third-party software that you are unable to deploy or operate properly, you're able to add the Managed Services upgrade to your current plan and our system administrators will assist you.